FRticket
Complete Ticket Management system

Getting Started

Get the world's most popular customer support ticket system. FRticket is basically a management of enquiries between customers , agents and admins

Features

FRTicket is a simple and easy to use software having basic minimal features. You can get started straight away without any training, yet having flexibility to do things your way.

FRticket Features

  1. Admin Panel Dashboard
  2. Email Templates
  3. Agent Assignment
  4. Status Management
  5. Priority Management
  6. Categories Management
  7. And More Coming Soon...

Server & PHP Requirement

To make HRM running on your server, you need to make sure your server match with minimum requirement:

  1. Apache 2 web server
  2. PHP 5.4 or higher
  3. MySQL Database server
  4. Apache Modules: Rewrite
  5. PHP Modules: Curl, Mcrypt, Fileinfo
  6. Realtime Internet Connection ( Emailing )

Installation

Preparing Installation

  1. Download ZIP package and unzip it.
  2. In unzipped folder you will find folder directory like below:
    • source
    • database
    • documentation
  3. Create app directory on your web directory server
  4. Simply put all files inside directory source to your app folder.

Check Server Requirements

Open http://localhost/myapp/check.php

Create new database installation

You need to create new database, you can use phpmyadmin or any mysql database tools such maestro, sqlyog, etc.
---
After new database is created, now import database/database.sql file into your new database

Configuration Installation

1. Make changes to .env file> at the app folder

2. Setting Database Info 

APP_ENV=local
APP_DEBUG=true
APP_KEY=VMV8KfYG8DC2YVOqAB56Hw8lMUuga6rh

DB_HOST=localhost
DB_DATABASE=prticket
DB_USERNAME=root
DB_PASSWORD=

CACHE_DRIVER=file
SESSION_DRIVER=file
QUEUE_DRIVER=sync

REDIS_HOST=localhost
REDIS_PASSWORD=null
REDIS_PORT=6379

MAIL_DRIVER=smtp
MAIL_HOST=mailtrap.io
MAIL_PORT=2525
MAIL_USERNAME=null
MAIL_PASSWORD=null
MAIL_ENCRYPTION=null

4. Access your application

  1. Now access your application via your favorite browser
    http://localhost/myapp/public
  2. Default Login :
    Email Address : admin@example.com
    Password : 123456
  3. Awesome your application is ready now !

Setting Up Application

After your successfull install your application, now you need to setting your app.
Log to your application and go to :

Go to : Settings » General Setting

General Setting

Profile Setting

Admin Login Setting

Email Templates Setting

Admin Panel Dashboard

Admin Ticket page

Admin Ticket Create

Admin View and Reply Page

Source and credit

FRticket is using following plugins