Hi! I'd like to start by thanking you for purchasing Beautiful Support Suite. You're going to appreciate the ease of use for you and your customers in the long run. This is version 1.2.
Installation the support suite is easy!
Once you've uploaded the files, you can point the document root to the public folder! This is very important! After uploading, you can go to the following URL to install the system: http://YOUR-DOMAIN-HERE.com/installer. So if you have uploaded the files to the domain support.apple.com, you need to go to support.apple.com/installer.
We use MySQL to store your information. To create a MySQL database, either follow these instructions to create it with phpMyAdmin or cPanel or contact your administrator.
Simply put, you need to create a MySQL Database for the Support System with a username/password that has privileges to access the database.
An installer has been included to make the system installation a seamless process. We want to ensure that you don't run into any issues and it just works.
You can access the installer at http://YOUR-DOMAIN-HERE.com/installer. So if you have uploaded the files to the domain support.apple.com, you need to go to support.apple.com/installer.
If you are using Apache with mod_rewrite enabled (most cPanel servers and most server setups), you can open the application/config/application.php file and look for a line that looks like this:
'index' => 'index.php',
It should be line 42 by default. Change that to match the following:
'index' => '',
If you run into any issues with that, feel free to file a support ticket.
Yes, very! We use this program to track our own support tickets. We wouldn't want to use unsecured code for ourselves, would we?
We provide security releases to ensure that security is a top priority.
Great! Feel free to contact us using our support system (it might look similar) and we'd love to get back to you.
Thanks for using our work!